Step 1

Read our Resole & Repair Terms.
By submitting shoes to us, you agree to these terms.
If your shoes are badly worn with large holes, you may want to ensure that your shoes meet our resole criteria.

Step 2

Fill out the resole request form. We will gather information about your shoes and email you a copy of your request.

Step 3

Get your shoes to us!
Use one of the options below (click and expand for more info).

Ship them or bring them into our retail shop!

Ontario Resoles
2410 Lucknow Dr.
Unit 21
Mississauga ON
L5S 1V1
Check our gear shop hours before dropping in.

If you’re shipping:
Include your name, email, and phone number on a note inside the package.Pro tip: save some money, pack efficiently & keep the package small. Note: if you ship us your shoebox, you might not get it back.

Use one of our convenient dropboxes

• Basecamp Climbing Gym, Toronto (Bloor W. Location)
• Grand River Rocks Climbing Gym, Kitchener
• Hub Climbing, Mississauga
• Junction Climbing, London
• The Rock Oasis, Toronto
• True North Climbing, Toronto (North York)
• Toprock Climbing, Brampton

You will find everything you need to label your shoes on top of our dropboxes.

Step 4

Once we receive your shoes, we will inspect them, review your request, and send you an invoice.  If your request is approved as-received, your shoes will enter the repair queue immediately.  If your request needs to be modified for a quality repair, we’ll let you know and await your approval.

You will receive an email when your shoes are ready for pick up, or when they have shipped.

Happy sending!